Shipping Policy & Terms

Insurance & Shipping

All goods have transit insurance with the courier company. However, the liability of the courier company ceases the moment the goods are delivered to you. Warranty against physical damage only up to date of delivery. The courier company or echowave.in will not be responsible otherwise. So we request all buyers to thoroughly inspect the delivered package for any physical damages before signing for it. If you find any damage to the goods, kindly show it to the delivery person and write on the Transport docket that you have received the goods in damaged condition and only then sign on the docket. This MUST be for Insurance claim purposes. You may then inform the same to echowave.in and if possible email some pictures to show the damage. The courier company or echowave.in will not be responsible otherwise.

In the event of non-delivery or incorrect delivery of your order, EchoWave’s liability shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product. Refund will be given through the same banking channels as paid by the customer/buyer. EchoWave’s liability to any claims will only be up to and limited to the cost of the product units in question. No compensation will be made to the buyer for any delays in shipping order and/or incorrect goods received or non-delivery of the order. If in any event, the buyer receives goods that does not comply with the specifications as per the original order, a replacement will be shipped to the buyer within 5-10 business days. If the particular product is not available or out of stock a full refund will be made to the buyer. Please note that there may be certain orders that we are unable to accept and must cancel.

Shipping & Delivery

Payment gateway takes 24-72 hrs. to confirm the payment to check for fraudulent transactions. Shipment/delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with echowave.in. Usually, all orders are processed and shipped within five working days, once payment is confirmed. However, due to the dynamic nature of the online business, it may not be possible to ascertain exact stock levels due to which there may be cases where the item you have ordered may not be available with us. If you want to be 100% sure, please do check the stock availability and/or delivery timelines for each product while ordering. echowave.in shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of echowave.in. Most orders are shipped through surface transport and depending on your location, it can take anywhere between three to fifteen business days for your order to reach you.

If your place of delivery falls outside the delivery jurisdiction of the delivery service provider (courier) or in a restricted zone not normally covered by the delivery service provider (courier), there will be an extra charge levied by the delivery service provider (courier) which will be collected from the buyer before shipment of the order. If your area is not covered under serviceable area of Delhivery & DTDC, then you are required to provide us with your alternate address for delivery. If unsure regarding your area, feel free to call us on our customer service number.

The liability of the courier company ceases the moment the goods are delivered to you. Warranty against physical damage only up to date of delivery. The courier company or www.echowave.in will not be responsible otherwise. So we request all buyers to thoroughly inspect the delivered package for any physical damages before signing for it. If you find any damage to the goods, kindly show it to the delivery person and write on the Transport docket that you have received the goods in damaged condition and only then sign on the docket. This MUST be for Insurance claim purposes. You may then inform the same to www.echowave.in and if possible email some pictures to show the damage. The courier company or www.echowave.in will not be responsible otherwise